Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Remote, USA Full-time Posted 2025-07-31

Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.

Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.

Benefits:

Apply for the Job

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Similar Remote Jobs

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Remote - Work from Anywhere - Customer Service Manager

Hiring Now: Virtual School SLP-CCC | Work from Home | Starting at $47/Hour

(Entry Level/No Experience) Tiktok Data Entry Remote Jobs ? Hiring Now

Beekeeper Jobs in United States (USA)

Beekeeper Remote Jobs in United States

Data Entry-Clerk {{100% Remote }} - Now Hiring

Entry level Data Entry Remote jobs at Fedex(At Work Home)

Fedex Work From Home

(No Experience/ Entry Level) Fedex Data Entry Specialist - Remote

Staff Engineer- Server and Storage Hardware (REMOTE)

Prior-Authorization Specialist Remote $17/hr (KY ONLY)

Aircraft Maintenance Technician - JFK

Remote - Medical Call-Center Agent

RN Urgent Care

Amazon Data Entry Jobs For College Students (Part/Full Time, Remote) ? Philippines

Virtual Assistant (Remote)

Customer Service Representative

Public Relations Account Director

Amazon Delivery Driver