[Remote] NOC Engineer (Overnight)
Note: The job is a remote job and is open to candidates in USA. Boldyn Networks is reimagining the future of interconnectivity, and they are seeking a knowledgeable and customer-oriented NOC Engineer. The role involves monitoring client infrastructure, troubleshooting network outages, and providing documentation and support for network issues. Responsibilities • Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions • Use established policies and procedures to provide timely and accurate ticket updates • Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues • Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems • Provide end-to-end network documentation • Participate in an on-call rotation with other NOC engineers • Liaison between engineering group and client staff – both technical and non-technical personnel • Work in a group/team setting Skills • Understanding of the NOC's escalation, incident management, and change management processes and procedures. • Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs • TCP/IP, IP addressing, telnet, SSH experience • Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF) • Experienced supporting Radius, DHCP, and DNS servers • Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers • Strong customer-facing skills and business etiquette • Effective communication skills • Ability to work independently and maintain fast-paced milestones and deliverables • CCNA Certification or better • A Wireless Certification (CWNA/CWNP, Cisco, or Aruba) Education Requirements • Bachelor's degree in engineering, IT, or commensurate experience Benefits • Thousands of LinkedIn Learning courses • Flexible working opportunities • Paid Parental Leave • Competitive benefit packages • Vacation starting at 15 days increasing with length of service • 10 days paid sick leave • 4 days off each year to volunteer Company Overview • At Boldyn Networks we unlock the power of an interconnected future. It was founded in 2005, and is headquartered in Newport Beach, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job